Before buying a player
Android TV and Google TV offer applications designed for a remote control. An Android phone and an Android television do not necessarily support the same version of a player. Check that the device runs Android TV or Google TV rather than a generic mobile Android interface. Confirm the access format with support before paying for an application licence. Our subscriptions provide one connection on one device.
Install from the correct store
Open Apps or the television Play Store and search for the recommended application. Install the television version, open it and test navigation with your remote. Compare the complete application name and publisher rather than choosing the first similar search result. Any player licence is separate from the subscription unless specifically included in your order.
A remote control is different from a touchscreen
A phone application can be awkward or unusable with a remote. Choose the television version where available. The word Android on a box does not guarantee compatibility with all Android TV applications. Test Back, channel navigation and subtitles as well as playback. A video starting successfully is not enough if you cannot use the menus from your sofa.
Configure and test your access
Use only the connection method assigned to your offer: account details, playlist or a player association. Do not try a playlist from a forum, type a private link into a search engine or publish credentials in a screenshot. If you use IBO Player, our dedicated setup guide explains how to request private configuration help.
Check the everyday controls
Test an included programme, picture, sound, language selection and navigation. Close and reopen the player to confirm that the configuration is retained. If a programme is missing, ask about availability instead of buying multiple activations. Do not reuse the same access link on another device: it can be blocked. Contact support before replacing your device.
When to ask for help
A player appearing in the Play Store on your phone does not guarantee that it is available on your television. Send us the exact model, player name and error message. You can prepare a WhatsApp installation request without entering a password. The manufacturer’s documentation linked from the device page is the reference for model-specific menus and supported system functions.