A real conversation, at your pace
You can message us or use the call button inside the WhatsApp conversation. Support is available 24 hours a day, seven days a week. We can explain the setup one step at a time so you remain in control of your device. Some issues need investigation; opening a message does not guarantee an instant fix.
What to prepare
Tell us the exact device model, application name, country of use and the message shown on screen. For playback problems, include the programme name, time and whether other programmes work. Do not put passwords, banking codes or application keys in the public enquiry form.
Need help with IBO Player?
We first confirm the exact application and publisher. If your version requires a displayed MAC identifier and Device Key or PIN, support explains what is needed and asks you to share it privately with your permission. We can then help associate the authorised playlist and test playback.
Before resetting your device
Try another included programme, check the connection and reopen the player. Avoid uninstalling or clearing data until you know how the configuration will be restored. Our troubleshooting and connection guides help isolate common causes without changing everything at once.