Compatibility depends on your LG model, webOS version and store country. The year you bought the television alone does not identify the software or applications it supports.
Before you begin
Have your full device model and country ready. Confirm that the player supports the access format supplied with your order. Application availability and licence costs can vary by version and store region.
Set up your LG Smart TV
- Find the model and webOS version in your television information.
- Open Apps or LG Content Store, depending on the interface, and search for the recommended player.
- Read the publisher details, supported version and any licence costs before installation.
Configure your assigned access
Use the connection method confirmed by support. Keep your playlist link and credentials private. If your IBO Player version requires a device identifier and key, we explain what to share privately before helping add the authorised playlist.
Test before settling in
Open an included programme, check picture, sound and navigation, then close and reopen the player to check that the configuration is saved. Ask support about any missing programme rather than buying another activation.
One device, one connection
Do not use the same subscription link on two devices: access can be blocked. Ask support before moving your setup to a replacement device. This rule is separate from whether your internet provider changes your public IP address.
An unavailable application does not necessarily mean there is a problem with your subscription. Ask us to check before buying a player licence.