Before buying a player
Use a compatible player that accepts your subscription’s access format. Its App Store listing explains the minimum iOS or iPadOS version and any separate application charges. Open Settings, General, About to check your model and software version. Confirm the access format with support before paying for an application licence. Our subscriptions provide one connection on one device.
Install from the correct store
Search the App Store for the exact recommended application and verify its publisher and compatibility. Select Get or the displayed price, approve the installation on your own device and open the player. Compare the complete application name and publisher rather than choosing the first similar search result. Any player licence is separate from the subscription unless specifically included in your order.
Mobile data and AirPlay
Begin on a stable Wi-Fi connection. When travelling, video uses your mobile allowance, and roaming may have separate costs. Higher-resolution streams can use more data depending on compression and duration. AirPlay is available only when the application and receiver support it, normally on the same Wi-Fi network. A missing AirPlay button does not prove a subscription fault.
Configure and test your access
Use only the connection method assigned to your offer: account details, playlist or a player association. Do not try a playlist from a forum, type a private link into a search engine or publish credentials in a screenshot. If you use IBO Player, our dedicated setup guide explains how to request private configuration help.
Check the everyday controls
Test an included programme, picture, sound, language selection and navigation. Close and reopen the player to confirm that the configuration is retained. If a programme is missing, ask about availability instead of buying multiple activations. Do not reuse the same access link on another device: it can be blocked. Contact support before replacing your device.
When to ask for help
Never share your Apple account password, screen passcode or verification code. Our installation support does not need them. Send us the exact model, player name and error message. You can prepare a WhatsApp installation request without entering a password. The manufacturer’s documentation linked from the device page is the reference for model-specific menus and supported system functions.