Use a compatible player that accepts your subscription’s access format. Its App Store listing explains the minimum iOS or iPadOS version and any separate application charges.
Before you begin
Have your full device model and country ready. Confirm that the player supports the access format supplied with your order. Application availability and licence costs can vary by version and store region.
Set up your iPhone / iPad
- Open Settings, General, About to check your model and software version.
- Search the App Store for the exact recommended application and verify its publisher and compatibility.
- Select Get or the displayed price, approve the installation on your own device and open the player.
Configure your assigned access
Use the connection method confirmed by support. Keep your playlist link and credentials private. If your IBO Player version requires a device identifier and key, we explain what to share privately before helping add the authorised playlist.
Test before settling in
Open an included programme, check picture, sound and navigation, then close and reopen the player to check that the configuration is saved. Ask support about any missing programme rather than buying another activation.
One device, one connection
Do not use the same subscription link on two devices: access can be blocked. Ask support before moving your setup to a replacement device. This rule is separate from whether your internet provider changes your public IP address.
Never share your Apple account password, screen passcode or verification code. Our installation support does not need them.